IntelePeer experienced a minor incident on April 2, 2025 affecting AI Hub, lasting 5h 32m. The incident has been resolved; the full update timeline is below.
Affected components
AI Hub
Update timeline
- investigating Apr 02, 2025, 03:54 PM UTC
We are experiencing degradation with our AI Hub and this is being currently investigated.
- investigating Apr 02, 2025, 04:19 PM UTC
We are still investigating the degraded performance.
- identified Apr 02, 2025, 06:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 02, 2025, 06:06 PM UTC
Vendor LLM performance is normalizing. IntelePeer is continuing to monitor the situation and working with LLM vendor.
- resolved Apr 02, 2025, 09:27 PM UTC
This issue has been resolved by the vendor, and we will continue to monitor the system after the incident is closed.