Integrate.io incident

Jobs failing due to JDBC connection issues.

Notice Resolved View vendor source →

Integrate.io experienced a notice incident on May 5, 2022, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2022, 03:01 PM UTC
Resolved
May 05, 2022, 05:19 PM UTC
Duration
2h 18m
Detected by Pingoru
May 05, 2022, 03:01 PM UTC

Update timeline

  1. investigating May 05, 2022, 03:01 PM UTC

    We are currently investigating this issue.

  2. resolved May 05, 2022, 05:19 PM UTC

    This incident is now resolved. Jobs are running fine.

  3. postmortem May 10, 2022, 09:55 AM UTC

    ### **Issue Summary** From 15:01 UTC to 17:19 UTC, our Virginia proxy server became inaccessible. Due to this, all jobs with database and SFTP connections on this proxy failed. The issue was caused by our upstream provider. Customers in our other regions were unaffected. ### **Root Cause** The root cause of this outage was due to an issue with the upstream provider on the particular instance. ### **Resolution and recovery** Here are the steps we are taking to ensure that the incident does not happen again moving forward. * Improve fault-tolerance with automated proxy server failover so that there will be minimal downtime when a proxy hardware issue reoccurs. We appreciate your patience and again apologize for the impact to you, your users, and your organization. We thank you for your business and continued support. Sincerely, [Integrate.io](http://Integrate.io) Engineering