Integrate.io experienced a critical incident on February 14, 2023 affecting Facebook API, lasting 15d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 14, 2023, 04:51 PM UTC
We are currently resolving this issue.
- identified Feb 24, 2023, 02:21 AM UTC
Unfortunately we still have not received an update from Meta regarding the review of our app. They took it offline as they said they needed to review it and we’ve submitted their requests to them 3 times in the last 10 days but we’re still not getting any response except automated emails each time we submit an appeal. We’re doing all we can to get speaking with someone at Meta to get an update and resolution. Apologies again for the impact caused here, it’s incredibly frustrating for us too. We hope to be able to share a more positive update by end of week.
- resolved Mar 02, 2023, 11:11 AM UTC
Meta has finally approved our OAuth application back up and this issue has been resolved. Please reconnect your existing Facebook Ads Insights connections and jobs should run fine moving forward.