InSurvey Outage History

InSurvey had 4 outages in the last 2 years — averaging 0.2 incidents per month.

There were 4 InSurvey outages since April 8, 2025. Each is summarised below — incident details, duration, and resolution information.

Minor May 12, 2026

Multi-factor authentication activation for all customers

Timeline · 1 update

resolved May 12, 2026, 04:00 AM UTC

Type: Maintenance Affected Components: Print and receipt API, Messaging and notification API, Report and analysis export API, Respondent interface, Content Delivery Network (CDN), Core API, Administration interface, Authentication platform May 12, 04:00:00 GMT+0 - Identified - As part of our ongoing security improvements, we will enable Multi-Factor Authentication (MFA) for all customers during the scheduled maintenance window. This change is intended to enhance account security and protect against unauthorized access. Users may be prompted to configure MFA upon their next login after the maintenance is completed.

Major April 20, 2026

Timeline · 1 update

resolved Apr 20, 2026, 10:15 AM UTC

Type: Incident Duration: 5 minutes Affected Components: Blog (blogg.cloudconnected.se) Apr 20, 10:15:41 GMT+0 - Investigating - Blog (blogg.cloudconnected.se) cannot be accessed at the moment. This incident was created by an automated monitoring service. Apr 20, 10:20:56 GMT+0 - Resolved - Blog (blogg.cloudconnected.se) is now operational! This update was created by an automated monitoring service.

Minor April 9, 2026

Timeline · 1 update

resolved Apr 09, 2026, 08:15 AM UTC

Type: Incident Duration: 3 hours and 31 minutes Affected Components: Core API, Print and receipt API, Messaging and notification API, Content Delivery Network (CDN), Report and analysis export API, Respondent interface, Administration interface, Authentication platform Apr 9, 08:15:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 9, 11:46:13 GMT+0 - Resolved - This incident has been resolved. Apr 9, 08:30:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 9, 09:23:10 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Major January 24, 2026

Timeline · 1 update

resolved Jan 24, 2026, 09:36 PM UTC

Type: Incident Duration: 5 minutes Affected Components: Knowledge base (docs.insurvey.com) Jan 24, 21:36:35 GMT+0 - Investigating - Knowledge base (docs.insurvey.com) cannot be accessed at the moment. This incident was created by an automated monitoring service. Jan 24, 21:41:48 GMT+0 - Resolved - Knowledge base (docs.insurvey.com) is now operational! This update was created by an automated monitoring service.