InStride experienced a major incident on December 21, 2023 affecting InStride Platform, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 21, 2023, 06:24 PM UTC
We are experiencing an ongoing disruption that may impact our operations and services. We are actively working to mitigate and resolve the issue as soon as possible. Our engineering team is working to resolve the issue. We will provide regular updates as more information becomes available.
- investigating Dec 21, 2023, 06:27 PM UTC
The team is investigating and the root cause has been identified. Next update in 5 minutes (JB).
- identified Dec 21, 2023, 06:29 PM UTC
Root caused identifed. Team is patching the problem.
- identified Dec 21, 2023, 06:30 PM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 21, 2023, 06:33 PM UTC
This issue is resolved. Thank you for your patience. Please contact [email protected] for any issues.