Instapage incident

CNAME-based pages with proxy settings enabled may experience 1014 errors

Notice Resolved View vendor source →

Instapage experienced a notice incident on May 4, 2023, lasting 2d 6h. The incident has been resolved; the full update timeline is below.

Started
May 04, 2023, 12:44 PM UTC
Resolved
May 06, 2023, 06:47 PM UTC
Duration
2d 6h
Detected by Pingoru
May 04, 2023, 12:44 PM UTC

Update timeline

  1. identified May 04, 2023, 12:44 PM UTC

    Since the Cloudflare transition today (around 7 AM UTC), we have reports of 1014 errors for landing pages published via CNAME on domains hosted with Cloudflar, with proxy mode enabled. Our team has identified the solution and is working to implement it as soon as possible. In the meantime, as a temporary solution for those impacted, we recommend disabling the proxy mode on their hosting if possible.

  2. monitoring May 04, 2023, 04:01 PM UTC

    A fix has been applied which should fully propagate within the next hour. During this time, impacted landing pages should gradually start working.

  3. monitoring May 05, 2023, 06:25 AM UTC

    The fix has been applied and most landing pages using standard implementation/publishing methods have been working for some time now. Please make sure to review our Cloudflare migration guide, if necessary, at this link: https://d.pr/jgq2dv We are working on a resolution for the remaining few pages that still experience issues.

  4. resolved May 06, 2023, 06:47 PM UTC

    We can confirm that this has been resolved. In case of any lingering page issues related to the Cloudflare migration, please make sure your publishing setup is up to date, as indicated in our migration guide here: https://d.pr/jgq2dv For any questions or further assistance on this matter, please contact our Support team.