Inspera incident

Candidates do not see tests in dashboard

Notice Resolved View vendor source →

Inspera experienced a notice incident on May 8, 2024 affecting Inspera Assessment - Student, lasting 6h 3m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2024, 07:29 AM UTC
Resolved
May 08, 2024, 01:32 PM UTC
Duration
6h 3m
Detected by Pingoru
May 08, 2024, 07:29 AM UTC

Affected components

Inspera Assessment - Student

Update timeline

  1. investigating May 08, 2024, 07:29 AM UTC

    We are experiencing issues with candidates not being able to see tests in dashboard. We are investigating and statuspage will be updated once we know more.

  2. monitoring May 08, 2024, 08:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 08, 2024, 08:56 AM UTC

    The identified issue was restricted to student users using feide SSO. Students using other SSO types should not have been affected. The implemented fix seems to have resolved the issue, and we are continuing to monitor the situation.

  4. resolved May 08, 2024, 01:32 PM UTC

    The incident has been resolved.