Inspera experienced a minor incident on May 21, 2024 affecting Inspera Assessment - Admin and Candidate Monitoring, lasting 22h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 21, 2024, 10:36 AM UTC
For tests with auto submission enabled, we are currently seeing delays before candidate responses are submitted after the test has ended. Impact: - Candidates will not see the test as submitted in their Dashboard during this time. - Graders will not have a complete candidate list until all submissions have been processed. Submission content is not affected, the delay only applies to the auto submit function. Candidates will not be able to continue the test after it has ended even if the submission is delayed. We are investigating the issue, and a new update will be posted as soon as we know more.
- monitoring May 21, 2024, 11:11 AM UTC
The message queue is stable now and the messages are being processed faster. We will still monitor the queue.
- monitoring May 21, 2024, 02:01 PM UTC
In addition to this issue affecting tests with auto submission, it can also affect other tasks, including: - results export - event log updates - sending of webhooks All of the above can be subject to delays. The situation still appears to be stable, and we will continue to monitor the situation closely.
- resolved May 22, 2024, 08:50 AM UTC
This incident has been resolved.