Inspera incident

Inspera's Help Centre is currently partially unavailable

Minor Resolved View vendor source →

Inspera experienced a minor incident on July 23, 2024 affecting Inspera Assessment Help Center, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2024, 01:28 PM UTC
Resolved
Jul 23, 2024, 02:53 PM UTC
Duration
1h 25m
Detected by Pingoru
Jul 23, 2024, 01:28 PM UTC

Affected components

Inspera Assessment Help Center

Update timeline

  1. identified Jul 23, 2024, 01:28 PM UTC

    There is an ongoing incident on the supplier's side affecting our Help Centre. The supplier is working on a fix for the issue. We are following this closely. This incident affects all parts of the Help Centre, including access to articles, existing tickets, and the ability to create new tickets. If you have urgent requests, please call us. We will post a new update as soon as we have new information.

  2. monitoring Jul 23, 2024, 02:12 PM UTC

    The supplier has implemented a fix which has restored the service. They will keep monitoring for further errors. Our own testing shows that the Help Center is back to normal operation, and you will be able to access all resources as expected.

  3. resolved Jul 23, 2024, 02:53 PM UTC

    This incident has been resolved.