Inspera incident

Norwegian customers: FS synchronization fails for non-anonymous tests

Inspera experienced a major incident on August 7, 2024 affecting External Test Synchronization, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started: Aug 07, 2024, 11:34 AM UTC
Resolved: Aug 07, 2024, 03:37 PM UTC
Duration: 4h 2m
Detected by Pingoru: Aug 07, 2024, 11:34 AM UTC

Affected components

External Test Synchronization

Update timeline

investigating Aug 07, 2024, 11:34 AM UTC

There is an issue with FS synchronization for non-anonymous tests created earlier than August 7th 2024. The integration sync fails with the message “Errors occurred during sync with external system” and under “Show details”: “Candidate ID already in use (XXX)”. We are investigating the issue.
identified Aug 07, 2024, 12:22 PM UTC

The issue has been identified and we are working on a fix.
resolved Aug 07, 2024, 03:37 PM UTC

The issue is fixed.