Inspera incident

Candidates on tests with auto submission receive error message when trying to submit and return to Dashboard

Minor Resolved View vendor source →

Inspera experienced a minor incident on November 11, 2024 affecting Inspera Assessment - Student, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2024, 09:29 AM UTC
Resolved
Nov 11, 2024, 12:48 PM UTC
Duration
3h 18m
Detected by Pingoru
Nov 11, 2024, 09:29 AM UTC

Affected components

Inspera Assessment - Student

Update timeline

  1. investigating Nov 11, 2024, 09:29 AM UTC

    Candidates who on the submission page click to submit and return to Dashboard, will get an error message saying they should contact an invigilator. The error message can be ignored, and this is not affecting the candidates submissions. We are working on a fix.

  2. identified Nov 11, 2024, 09:58 AM UTC

    We have identified the issue and are working on a fix to remove the error message. The error message displays whenever a candidate navigates to the dashboard- also on tests not using auto submission, when a candidate selects to go to Dashboard via the menu. This still does not affect the submissions

  3. resolved Nov 11, 2024, 12:48 PM UTC

    The error message has been removed, and the issue is now resolved. Note: For candidates who entered a test before the issue was resolved, they would still get the error when they go to dashboard. The next time they enter a test, the fix will take effect for them as well.