Inspectorio Outage History

Started Oct 09, 2026, 07:57 AM UTC· resolved Oct 09, 2026, 11:45 AM UTC

1. identified Oct 09, 2026, 07:57 AM UTC

   Some users accessing QRM through app.inspectorio-platform.com, mainly in China, are seeing pages that keep loading, slow logins, and mobile inspections that can't move to the next step. This started around 10:00 CST (02:00 UTC) on 9 October. We've traced it to the network path between our network provider's edge in China and our servers, and we're working with the provider to fix it. We'll post another update within 60 minutes.

2. monitoring Oct 09, 2026, 08:40 AM UTC

   We've applied a fix to the network routing for users accessing QRM through app.inspectorio-platform.com, and QRM web and mobile are loading normally again in our testing. The issue ran from around 10:00 CST (02:00 UTC) until about 16:25 CST (08:25 UTC) on 9 October. We're monitoring to make sure everything stays stable and will post another update within 60 minutes. If you're still seeing slow loading, please contact [email protected].

3. monitoring Oct 09, 2026, 09:24 AM UTC

   QRM web and mobile have been loading normally since we made a routing change at around 08:25 UTC (16:25 China time) on 9 October. This issue mainly affected users in China accessing QRM through app.inspectorio-platform.com. We're working with our network provider to confirm the root cause. If QRM still keeps loading for you, please close and reopen your browser or app and log in again. If the issue continues, contact [email protected].

4. resolved Oct 09, 2026, 11:45 AM UTC

   This issue has been resolved. Between about 02:00 and 08:25 UTC (10:00 to 16:25 China time) on 9 October, some users accessing QRM through app.inspectorio-platform.com, mainly in China, saw pages that kept loading, slow logins, and mobile inspections that couldn't move to the next step. Since our routing change at 08:25 UTC, QRM web and mobile have been loading normally. If QRM still keeps loading for you, please close and reopen your browser or app and log in again, and contact [email protected] if it continues. We're sorry for the disruption.

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Started Oct 06, 2025, 04:02 AM UTC· resolved Oct 06, 2025, 09:38 AM UTC

1. identified Oct 06, 2025, 04:02 AM UTC

   Our Engineering Team has identified an issue with Quality Risk Management iOS mobile application. At this time, users may experience unable to upload reports from the mobile app. Our team has built a solution and is currently testing it to make sure the upload process is restored. We’ll provide another update once the fix is released. Thank you for your patience while we resolve this.

2. resolved Oct 06, 2025, 09:38 AM UTC

   Our Engineering Team has resolved this issue on uploading reports from QRM iOS mobile application. Affected users are advised to manually update to the latest app version from the App Store to ensure full functionality. If you continue to experience problems, please contact our Support Team via e-mail at [email protected] or via live chat (at the bottom-right corner) at https://support.inspectorio.com/hc/en-us/. We thank you for your patience regarding this matter.

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Started Aug 19, 2025, 05:40 PM UTC· resolved Aug 19, 2025, 06:18 PM UTC

1. investigating Aug 19, 2025, 05:40 PM UTC

   We have observed and received monitoring reports regarding intermittent login and performance issues when accessing Inspectorio platform from within China. Our initial investigation indicates the issue may have been related to upstream network disruptions through Cloudflare service provider. We are actively monitoring the situation to ensure ongoing service stability. We will provide further updates as needed. Thank you for your understanding and patience.

2. resolved Aug 19, 2025, 06:18 PM UTC

   We experienced service access issues affecting users in China due to a disruption with our upstream provider, Cloudflare. The incident has been resolved, and services are now fully restored. We are closely monitoring the situation to ensure continued stability. Thank you for your patience and understanding.

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Started Jul 28, 2025, 08:18 AM UTC· resolved Jul 28, 2025, 08:39 AM UTC

1. investigating Jul 28, 2025, 08:18 AM UTC

   Our Engineering Team is investigating an issue affecting our web and mobile platforms. At this time, users may be unable to load resources or access functionalities on both interfaces. We apologize for the inconvenience. We will provide an update as soon as more information becomes available.

2. resolved Jul 28, 2025, 08:39 AM UTC

   Our Engineering and Infrastructure Teams have confirmed that the issue impacting our platform has been resolved. If you continue to experience any problems, please do not hesitate to contact our Support Team via email at [email protected] or through live chat available at the bottom-right corner of our support page: https://support.inspectorio.com/hc/en-us/. We appreciate your patience and understanding while we worked to resolve this matter.

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Started Jun 12, 2025, 08:29 PM UTC· resolved Jun 12, 2025, 09:14 PM UTC

1. monitoring Jun 12, 2025, 08:29 PM UTC

   Earlier today, Inspectorio products were impacted by an external issue affecting Google services. According to Google, the issue has been resolved. Our monitoring and automated checks confirm that services are now fully operational and we are no longer observing any impact. We are continuing to monitor the situation closely and will take immediate action if needed. Thank you for your patience.

2. resolved Jun 12, 2025, 09:14 PM UTC

   The issue impacting Inspectorio products has been mitigated. Our internal monitoring confirms full availability of Inspectorio services for users. We will continue to monitor closely to ensure ongoing stability. Thank you for your understanding.

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Started Apr 14, 2025, 07:26 AM UTC· resolved Apr 14, 2025, 09:33 AM UTC

1. investigating Apr 14, 2025, 07:26 AM UTC

   Our Engineering Team is investigating an issue with Inspectorio mobile applications on Android. At this time, users on Android devices may be unable to log in to our mobile apps, potentially encountering error messages. We apologize for the inconvenience and are actively working to resolve the issue. Further updates will be provided as soon as more information becomes available.

2. identified Apr 14, 2025, 08:05 AM UTC

   Our Engineering Team has implemented a mitigation step by disabling a CDN service related configuration for the id.inspectorio.com domain. Initial checks indicate that the issue affecting Android logins has been resolved, but we are awaiting additional confirmations. We appreciate your patience and will provide further updates as soon as they are available.

3. monitoring Apr 14, 2025, 08:47 AM UTC

   The issue affecting Android users attempting to log in has now been mitigated. The mitigation step was implemented, and internal checks confirm that global users are able to log in normally. We will continue to monitor the situation and provide further updates if necessary. Thank you for your patience.

4. resolved Apr 14, 2025, 09:33 AM UTC

   The issue affecting Android users' ability to log in has been resolved. All services are now functioning normally. Thank you for your patience, and we apologize for any inconvenience caused.

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Started Jan 09, 2025, 09:02 AM UTC· resolved Jan 09, 2025, 09:52 AM UTC

1. identified Jan 09, 2025, 09:02 AM UTC

   [Jan-09 09:02 UTC] Our Engineering/Infrastructure Team has identified the issue and is actively working on a fix.

2. identified Jan 09, 2025, 09:22 AM UTC

   Our Infrastructure team is actively engaged in resolving this issue. Recent changes in how GCP service accounts are used within our applications are being investigated as one factor. The team has initiated a rollback of the recent changes as a precautionary measure. Thank you for your patience.

3. identified Jan 09, 2025, 09:26 AM UTC

   The team has reverted recent changes. As a result, login functionality for RSC is now available for users outside of China. For users in China, additional steps are required, including clearing CDN cache. The team is actively working on this and expects to complete it shortly. We will provide another update in a few minutes. Thank you for your patience.

4. monitoring Jan 09, 2025, 09:32 AM UTC

   The issue has been resolved, and initial checks confirm that RSC login functionality is now available for all users. The team will continue to monitor the situation closely and conduct a thorough investigation to ensure all details are reviewed. Thank you for your patience and understanding.

5. resolved Jan 09, 2025, 09:52 AM UTC

   The issue has been resolved following a recent successful release on the application, and as users are now able to log in without any issues. We will continue to monitor the application to ensure stability and performance. Again, thank you for your patience during this time.

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