Inspectorio incident
Inspectorio platforms (both RISE and SIGHT) and mobile applications are inaccessible
Inspectorio experienced a major incident on May 4, 2022 affecting Web and Web, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 04, 2022, 08:13 AM UTC
Our engineering team is investigating an issue with Inspectorio platforms (both RISE and SIGHT) and mobile applications. At this time, users may experience difficulties with accessing our services. We apologize for the inconvenience. We will share an update once we have more information.
- monitoring May 04, 2022, 08:21 AM UTC
Our engineering team has identified the issue and is currently working on a fix. An issue with our DB caused a deadlock and in turn, caused our infrastructures to be halted. The issue has been addressed and locked sessions were removed from DB, our services are now available again. We are still monitoring our platforms and services and will take further actions if necessary.
- monitoring May 04, 2022, 08:36 AM UTC
Our engineering team has implemented a fix for the issues with both SIGHT and RISE platforms, as well as our mobile application, and we are currently monitoring the situation. At this time, all actions taken should be processed normally. We will post an update as soon as this has been fully resolved.
- resolved May 04, 2022, 09:00 AM UTC
Our Engineering team has confirmed that the issue impacting both our SIGHT and RISE platforms, as well as our mobile applications, has now been resolved. If you continue to experience problems, please contact our support team via e-mail at [email protected] or via live chat. We apologize for the inconvenience and thank you for your patience.