Inspectorio incident
RISE Unable to Login Issue: Failed to Fetch
Inspectorio experienced a major incident on November 24, 2022 affecting Web, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 24, 2022, 06:04 AM UTC
Our Engineering Team is investigating an issue with RISE. At this time, users may experience unable to log in to the platform. We apologize for the inconvenience. We will share an update once we have more information.
- identified Nov 24, 2022, 06:16 AM UTC
Our Engineering Team has identified the issue and is actively working on a fix.
- identified Nov 24, 2022, 06:18 AM UTC
Our Infrastructure Team helped to restart the postgres database, users should be able to login now. We are monitoring the system.
- monitoring Nov 24, 2022, 06:20 AM UTC
The fix has been applied to the RISE production environment. We are monitoring the issue and performing a fix verification.
- resolved Nov 24, 2022, 06:25 AM UTC
The issue is resolved. RISE users should now be able to log in successfully to the platform. Our team confirmed all operation is back to normal.