Inspectorio incident

Users are Unable to Open or Export CAPA from SIGHT Web

Minor Resolved View vendor source →

Inspectorio experienced a minor incident on April 4, 2023 affecting Web, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2023, 05:07 PM UTC
Resolved
Apr 04, 2023, 07:02 PM UTC
Duration
1h 55m
Detected by Pingoru
Apr 04, 2023, 05:07 PM UTC

Affected components

Web

Update timeline

  1. identified Apr 04, 2023, 05:07 PM UTC

    Our Engineering Team identified an issue with SIGHT. At this time, users may experience issues with opening or exporting CAPA. We apologize for the inconvenience. We will share an update once we have more information.

  2. monitoring Apr 04, 2023, 06:57 PM UTC

    The fix has been released to the test environment. We monitor the issue and perform a fix verification > PASS. Deploying the fix to Production

  3. resolved Apr 04, 2023, 07:02 PM UTC

    Our Engineering team has confirmed that the issue impacting CAPA from SIGHT Web has been resolved. If you continue to experience problems, please contact our support team via e-mail at [email protected] or via live chat. We apologize for the inconvenience and thank you for your patience.