Inspectorio experienced a major incident on August 30, 2023 affecting Web, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 30, 2023, 12:59 PM UTC
We’re currently investigating reports of a potential service interruption with the Rise platform. We will post another update as soon as we learn more.
- investigating Aug 30, 2023, 01:05 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 30, 2023, 01:07 PM UTC
The fix has been applied on Rise production environment. We are still monitoring the issue and also performing a fix verification. Next update will be shared in 10 minutes. Thank you for your patience and apologies for any inconvenience this may have caused.
- monitoring Aug 30, 2023, 01:14 PM UTC
Our SRE Team has proceeded with the hotfix on istio. CN users can now login via Toolkit. Rise team is working on delivering the new version of frontend to production for a permanent fix. More details to be shared soon. Meanwhile, we appreciate your patience and support for bearing with us. Thank you!
- resolved Aug 30, 2023, 01:28 PM UTC
Our Engineering team has confirmed that the issue impacting Rise has been resolved. If you continue to experience problems, please contact our support team via e-mail at [email protected] or via live chat. We apologize for the inconvenience and thank you once again for your patience.