Some Degraded Performance Across Multiple Components

Update timeline

1. investigating Aug 12, 2018, 02:52 PM UTC

   1- Android Mobile Platform - Outages may occur while you are using the Android Mobile Platform. We are working to restore full functionality as soon as possible. 2- Reset Booking Notifications Not Being Sent - When a Booking is reset, the notification may not be sent successfully. We are working to resolve this issue. 3- Auto-Save Draft Booking Not Working - The auto-save draft booking feature is not saving draft details successfully. 4- Analytics Data Is Inaccurate - Some data on analytics is not 100% accurate. No information has been lost. We are working to correct this. 5- Some Assignments Can’t Change Status to In-Progress - When an assignment is started, it may continue to display as released instead of changing status to In-Progress. 6- Top Defect Recommender Issues - Top Defect Recommender is experiencing some issues functioning properly at all times.

2. identified Aug 13, 2018, 03:27 AM UTC

   We have identified the issues causing the below instability on Inspectorio. We are working to resolve each of the issues described below as quickly as possible. 1- Android Mobile Platform - The Android Mobile Platform is currently inactive. We are working to restore functionality as soon as possible. The iOS Mobile Platform is working as intended. 2- Reset Booking Notifications Not Being Sent - When a Booking is reset, the notification may not be sent successfully. We are working to resolve this issue. 3- Auto-Save Draft Booking - This feature is not working in very rare cases. Otherwise, it is functioning as expected. 4- Analytics Data Is Inaccurate - Some data on analytics is not 100% accurate. No information has been lost. We are working to correct this. 5- Some Assignments Can’t Change Status to In-Progress - When an assignment is started, it may continue to display as released instead of changing status to In-Progress. 6- Top Defect Recommender Issues - Top Defect Recommender is currently displaying empty information. We are working to restore full functionality of this feature as soon as possible.

3. identified Aug 13, 2018, 04:34 AM UTC

   We are updating the status page to reflect the key issues on which we're focusing our development efforts and removing a few of the previously communicated issues as they are impacting few to no users at this time: Issues we're removing: - Reset Booking Notifications Not Being Sent - When a Booking is reset, the notification may not be sent successfully. We are working to resolve this issue. - Auto-Save Draft Booking - This feature is not working in very rare cases. Otherwise, it is functioning as expected. - Analytics Data Is Inaccurate - Some data on analytics is not 100% accurate. No information has been lost. We are working to correct this. - Some Assignments Can’t Change Status to In-Progress - When an assignment is started, it may continue to display as released instead of changing status to In-Progress. Issues we're continuing to investigate: - Android Mobile Platform - The Android Mobile Platform is currently inactive. We are working to restore functionality as soon as possible. The iOS Mobile Platform is working as intended. - Top Defect Recommender Issues - Top Defect Recommender is currently displaying empty information. We are working to restore full functionality of this feature as soon as possible.

4. identified Aug 14, 2018, 01:17 AM UTC

   We have successfully resolved the issues related to the Android mobile platform. Normal usage and activity should be possible without any issues. Issues we're continuing to investigate: - Top Defect Recommender Issues - The root cause of this issue has been identified and we are currently working to address it as soon as possible.

5. resolved Aug 20, 2018, 02:55 AM UTC

   We have successfully resolved all identified issues. Thank you for your patience as we worked to restore full stability to all components of the Inspectorio web and mobile platforms.