Inspectorio incident
Inspection Reports and CAPA's Not Available
Inspectorio experienced a critical incident on May 30, 2019, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 30, 2019, 09:02 AM UTC
Inspection Reports and CAPA's are currently not accessible on the Inspectorio platform. Our team is currently investigating this issue to identify the root cause and resolve it as soon as possible. We will continue to post updates here until the issue is fully resolved. Thank you for your patience and please accept our sincerest apologies for any inconvenience.
- investigating May 30, 2019, 09:31 AM UTC
Please be advised that this issue is also impacting report uploads from the Inspectorio mobile platform. For the time being, please do not attempt to upload a completed report until further notice. We will continue to share updates here including a confirmation when uploading inspection reports from the Inspectorio mobile platform is working as expected again.
- identified May 30, 2019, 09:50 AM UTC
The cause of this issue has been identified and it is connected to several databases related to our application. Our team is working to resolve it as quickly as possible.
- identified May 30, 2019, 10:01 AM UTC
Please be advised our team is now aware this issue is also preventing inspections from being started on the Inspectorio mobile platform. We are continuing to work with maximum priority and urgency to restore full functionality as soon as possible. Thank you for your continued patience.
- resolved May 30, 2019, 10:24 AM UTC
Our team has successfully resolved all issues and normal operations have been restored. Please feel free to proceed with starting and continuing inspections in addition to uploading inspection reports. Please contact our support team at [email protected] with any further questions or concerns.