Inspectorio incident
Landing/login page returning internal server error on Responsible Sourcing and Compliance (RSC)
Inspectorio experienced a critical incident on January 9, 2025 affecting Web, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 09, 2025, 09:02 AM UTC
[Jan-09 09:02 UTC] Our Engineering/Infrastructure Team has identified the issue and is actively working on a fix.
- identified Jan 09, 2025, 09:22 AM UTC
Our Infrastructure team is actively engaged in resolving this issue. Recent changes in how GCP service accounts are used within our applications are being investigated as one factor. The team has initiated a rollback of the recent changes as a precautionary measure. Thank you for your patience.
- identified Jan 09, 2025, 09:26 AM UTC
The team has reverted recent changes. As a result, login functionality for RSC is now available for users outside of China. For users in China, additional steps are required, including clearing CDN cache. The team is actively working on this and expects to complete it shortly. We will provide another update in a few minutes. Thank you for your patience.
- monitoring Jan 09, 2025, 09:32 AM UTC
The issue has been resolved, and initial checks confirm that RSC login functionality is now available for all users. The team will continue to monitor the situation closely and conduct a thorough investigation to ensure all details are reviewed. Thank you for your patience and understanding.
- resolved Jan 09, 2025, 09:52 AM UTC
The issue has been resolved following a recent successful release on the application, and as users are now able to log in without any issues. We will continue to monitor the application to ensure stability and performance. Again, thank you for your patience during this time.