Inspectorio incident
Login issues with Inspectorio Android mobile applications
Inspectorio experienced a major incident on April 14, 2025 affecting Mobile API and Mobile API, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 14, 2025, 07:26 AM UTC
Our Engineering Team is investigating an issue with Inspectorio mobile applications on Android. At this time, users on Android devices may be unable to log in to our mobile apps, potentially encountering error messages. We apologize for the inconvenience and are actively working to resolve the issue. Further updates will be provided as soon as more information becomes available.
- identified Apr 14, 2025, 08:05 AM UTC
Our Engineering Team has implemented a mitigation step by disabling a CDN service related configuration for the id.inspectorio.com domain. Initial checks indicate that the issue affecting Android logins has been resolved, but we are awaiting additional confirmations. We appreciate your patience and will provide further updates as soon as they are available.
- monitoring Apr 14, 2025, 08:47 AM UTC
The issue affecting Android users attempting to log in has now been mitigated. The mitigation step was implemented, and internal checks confirm that global users are able to log in normally. We will continue to monitor the situation and provide further updates if necessary. Thank you for your patience.
- resolved Apr 14, 2025, 09:33 AM UTC
The issue affecting Android users' ability to log in has been resolved. All services are now functioning normally. Thank you for your patience, and we apologize for any inconvenience caused.