Insightly had 6 outages in the last 2 years totaling 75h 17m of downtime — averaging 0.2 incidents per month.
There were 6 Insightly outages since May 28, 2025 totaling 75h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.
Between approximately 1:51 PM and 2:45 PM PDT, some customers experienced errors and were unable to log in. The issue has been resolved and service is fully restored as of 2:45 PM PDT. We're continuing to monitor and apologize for the disruption.
We have identified that a specific email domain is currently being flagged by some providers, affecting the delivery of marketing emails. Our team is actively working on restoring. We will provide updates as we progress toward full resolution.
We have implemented a fix for the domain reputation issues and are seeing marketing emails successfully reaching inboxes again. We are currently monitoring at this time.
The issue has been resolved since the 28th.
We have identified the underlying issue contributing to elevated new grant creation feature. Additional information: https://status-v3.nylas.com/incidents/5znbs35pn314
This incident has been resolved.
Insightly is currently experiencing a delay in processing Webhook communication to external systems and triggering of AppConnect recipes of pp to 70 Min. We are working to reduce this delay back down to normal levels.
We've identified the cause, have eliminated the delays, and will be implementing a longer-term solution shortly.
We have implemented a fix for the issue and have had no delays over the past 18 hours.
We experienced a service disruption between 5:00 PM and 6:10 PM, affecting both our API and application services. The issue was caused by a host failure within our infrastructure. Our team identified the root cause and restored service by 6:10 PM. We are continuing to monitor the system and will implement safeguards to prevent a recurrence. We apologize for the inconvenience and appreciate your patience.
Insightly is currently experiencing a delay in sending outbound email notifications. This is only affecting our CRM and Service applications; the Marketing application is not affected.
We've identified the reason for the delays, and have implemented a fix. We will continue to monitor the message flows.
This incident has been resolved.