Insightly experienced a minor incident on August 30, 2020 affecting Insightly Web App and Insightly API, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 30, 2020, 03:13 PM UTC
We have confirmed that an outage at a major Internet backbone provider is causing connectivity issues to for some customers. We are engaged with our ISPs and are monitoring the situation. Impacted customers may be able to work around the issue by using an alternate Internet connection or ISP to access Insightly.
- identified Aug 30, 2020, 03:13 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 30, 2020, 03:58 PM UTC
The ISP has implemented a fix for the problem and is reporting that service has been restored. Our monitoring and testing has shown that service is available from all of our monitoring locations. Our teams are continuing to monitor the situation to ensure application availability.
- monitoring Aug 30, 2020, 04:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 30, 2020, 04:11 PM UTC
This incident has been resolved.