Insightly incident

Delay in Webhooks and AppConnect Recipe Execution

Minor Resolved View vendor source →

Insightly experienced a minor incident on May 4, 2023 affecting Insightly Web App, lasting 12h 15m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2023, 05:15 PM UTC
Resolved
May 05, 2023, 05:31 AM UTC
Duration
12h 15m
Detected by Pingoru
May 04, 2023, 05:15 PM UTC

Affected components

Insightly Web App

Update timeline

  1. investigating May 04, 2023, 05:15 PM UTC

    Insightly is currently experiencing a delay in processing Webhook communication to external systems and triggering of AppConnect recipes of up to 90 Min. We are working to reduce this delay back down to normal levels.

  2. identified May 04, 2023, 05:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 04, 2023, 07:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 05, 2023, 05:31 AM UTC

    This incident has been resolved.