Insightly incident

Backend events processing

Minor Resolved View vendor source →

Insightly experienced a minor incident on August 22, 2023 affecting Insightly Web App and Insightly API, lasting 4h 56m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2023, 11:12 PM UTC
Resolved
Aug 23, 2023, 04:09 AM UTC
Duration
4h 56m
Detected by Pingoru
Aug 22, 2023, 11:12 PM UTC

Affected components

Insightly Web AppInsightly API

Update timeline

  1. investigating Aug 22, 2023, 11:12 PM UTC

    We are currently investigating a slow down in processing webhooks, audit log events, workflow automation actions, and search sync.

  2. identified Aug 23, 2023, 01:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 23, 2023, 03:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 23, 2023, 04:09 AM UTC

    This incident has been resolved.