Insightly experienced a minor incident on May 31, 2024 affecting Insightly Web App, lasting 3h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Insightly Web App
Update timeline
- investigating May 31, 2024, 03:31 PM UTC
Some customers are experiencing DNS resolution problems when using their custom support portal domain names. We are investigating it now and will update you shortly.
- identified May 31, 2024, 04:15 PM UTC
We've identified the component that is causing the failure and are working with the provider to remediate the issue.
- monitoring May 31, 2024, 05:32 PM UTC
Service has been restored, and we are continuing to monitor the redirect platform stability.
- resolved May 31, 2024, 07:25 PM UTC
This incident has been resolved.