InsideSales incident

Amazon Web Services - Degraded Performance affecting InsideSales intermittently

Minor Resolved View vendor source →

InsideSales experienced a minor incident on December 7, 2021 affecting Playbooks Global Region, lasting 15d 16h. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 05:43 PM UTC
Resolved
Dec 23, 2021, 10:12 AM UTC
Duration
15d 16h
Detected by Pingoru
Dec 07, 2021, 05:43 PM UTC

Affected components

Playbooks Global Region

Update timeline

  1. identified Dec 07, 2021, 05:43 PM UTC

    We are aware of an issue being experienced by Amazon Web Services AWS) that may affect InsideSales clients intermittently. We are working with AWS to mitigate these issues.

  2. identified Dec 07, 2021, 05:48 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Dec 07, 2021, 05:49 PM UTC

    AWS monitoring on their availability can be tracked here: https://status.aws.amazon.com/

  4. identified Dec 07, 2021, 06:30 PM UTC

    The root cause of the issue has been identified and we are working closely with Amazon Web Services to implement a permanent fix.

  5. identified Dec 07, 2021, 07:02 PM UTC

    We continue to work with AWS to mitigate the impact of the issues and fix them. We will post further updates as we progress towards resolution.

  6. identified Dec 07, 2021, 07:32 PM UTC

    Amazon Web Services are continuing to work on resolving their issues that are affecting some of our InsideSales clients. Progress can be tracked independently of these status page updates, here: https://status.aws.amazon.com/

  7. identified Dec 07, 2021, 09:28 PM UTC

    AWS continue to work on resolving their issues as tracked here: https://status.aws.amazon.com/ These continue to have an intermittent effect on InsideSales/Playbooks services.

  8. monitoring Dec 08, 2021, 05:21 AM UTC

    AWS have resolved the majority of their issues and we are no longer seeing any impact on InsideSales clients, intermittent or otherwise. We will continue monitoring the situation and if you experience any new problems, please raise these in the normal way through the portal.

  9. resolved Dec 23, 2021, 10:12 AM UTC

    This incident has been resolved.