InsideSales experienced a major incident on December 27, 2021 affecting Playbooks Global Region, lasting 5h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Playbooks Global Region
Update timeline
- investigating Dec 27, 2021, 04:02 PM UTC
We are aware of clients experiencing a number of issues when using Playbooks - We are investigating this issue and will continue to post updates.
- identified Dec 27, 2021, 04:53 PM UTC
We found the potential cause for the connectivity issue, we are working on a resolution.
- identified Dec 27, 2021, 06:04 PM UTC
we are in the process of implementing a fix. The issue is related to the access user configuration of the impacted orgs.
- resolved Dec 27, 2021, 09:32 PM UTC
At this time we have identified and fixed the root cause of the issue. Playbooks™ is now fully operational.