InsideSales incident

US Region - Performance Issues Placing Outbound Calls

Minor Resolved View vendor source →

InsideSales experienced a minor incident on January 21, 2022 affecting Playbooks North America Region, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2022, 08:31 PM UTC
Resolved
Jan 21, 2022, 09:02 PM UTC
Duration
31m
Detected by Pingoru
Jan 21, 2022, 08:31 PM UTC

Affected components

Playbooks North America Region

Update timeline

  1. investigating Jan 21, 2022, 08:31 PM UTC

    We are investigating an issue some customers are experiencing while placing outbound calls. We will add further updates as more details become available.

  2. resolved Jan 21, 2022, 09:02 PM UTC

    Customers on pods US2 and US3 were affected by slow and, at times, stalled service. This problem has been diagnosed and mitigated. All services are now working as expected. If you experience any other service issues, please report these to our support team as usual. We appreciate your patience while we worked to resolve this issue.