InsideSales incident
Service disruption for customers in North America
InsideSales experienced a major incident on January 24, 2022 affecting Playbooks North America Region, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 24, 2022, 09:16 PM UTC
At this time some customers in North America experience a service disruption. We are investigating the cause and aim to fix it asap. Thank you.
- monitoring Jan 24, 2022, 09:38 PM UTC
At this time we identified the cause of the service disruptions that customers in North America experienced and implemented a fix. We are monitoring it for residual or further issues.
- monitoring Jan 24, 2022, 11:09 PM UTC
The system performance is improving, you should be able to make calls now. We are still investigating the root cause, please let us know if you are experiencing issues.
- resolved Jan 25, 2022, 12:23 AM UTC
The calls issue is now resolved. You should be able to call without any problems. Please let us know if you are still experiencing issues.