InsideSales incident

Slow Playbooks performance for some clients.

Minor Resolved View vendor source →

InsideSales experienced a minor incident on February 3, 2022 affecting Playbooks Asia Pacific Region and Playbooks EU Region and 1 more component, lasting 3h 25m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2022, 12:14 PM UTC
Resolved
Feb 03, 2022, 03:39 PM UTC
Duration
3h 25m
Detected by Pingoru
Feb 03, 2022, 12:14 PM UTC

Affected components

Playbooks Asia Pacific RegionPlaybooks EU RegionPlaybooks Global RegionPlaybooks North America Region

Update timeline

  1. identified Feb 03, 2022, 12:14 PM UTC

    We are aware that some clients may be experiencing slow connection issues with Playbooks. We have identified the issue and are working on implementing a fix.

  2. identified Feb 03, 2022, 12:56 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Feb 03, 2022, 01:42 PM UTC

    We have implemented the fix and are monitoring the performance of Playbooks.

  4. resolved Feb 03, 2022, 03:39 PM UTC

    All systems are operational, the incident has been resolved. Should you experience ongoing problems or issues of a different nature then please don't hesitate to log a ticket in the normal way.