InsideSales experienced a minor incident on March 1, 2022 affecting Playbooks North America Region, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 01, 2022, 09:26 PM UTC
We are investigating reports that calls are being dropped or disconnected. We will update this page as soon as further information is available.
- identified Mar 01, 2022, 09:43 PM UTC
At this time we have identified the reason that calls take long and sometimes fail to connect. We are actively working with our telephony providers to mitigate the symptoms and further, to eliminate the root cause of the problem.
- monitoring Mar 01, 2022, 10:29 PM UTC
At this time we have identified the root cause of the interruption and taken steps to mitigate it with our telephony providers. Calls are going through properly and we are monitoring the situation for any residual issues.
- resolved Mar 01, 2022, 11:40 PM UTC
At this time we have identified the root cause of and fixed it. Calls are going through properly and we will keep monitoring the service for any residual issues. If you experience further issues please report them as usual through our normal support channel.