InsideSales experienced a major incident on April 26, 2022 affecting Playbooks North America Region, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 26, 2022, 08:02 PM UTC
At around 19:46 UTC on 4/26/2022 we have received reports of an ongoing issue that is causing the integration user to be disconnected. Our team is actively investigating the root cause and will provide further updates as we get more information.
- investigating Apr 26, 2022, 09:14 PM UTC
Our team continues investigating the current Outage. We have narrowed down the possible causes and expect to find the root cause soon. We will provide further updates as soon as we get more information.
- monitoring Apr 26, 2022, 09:27 PM UTC
Our team was able to track down the issue to a release that was published before scheduled. After rolling back the release we are able to see that all Playbooks services are back online. We will continue monitoring the system over the next few hours to ensure the issues have been completely resolved. All services are back online. Please confirm and let us know if you have any further issues. We apologize for the inconveniences.
- resolved Apr 26, 2022, 09:39 PM UTC
Our team was able to track down the issue to a release that was published before scheduled. After rolling back the release we are able to see that all Playbooks services are back online. We will continue monitoring the system over the next few hours to ensure the issues have been completely resolved. All services are back online. Please confirm and let us know if you have any further issues. We apologize for the inconveniences.