InsideSales incident

Playbooks - Unable to connect calls on CA1 pod

Major Resolved View vendor source →

InsideSales experienced a major incident on May 13, 2022 affecting Playbooks North America Region, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2022, 01:48 PM UTC
Resolved
May 13, 2022, 04:35 PM UTC
Duration
2h 47m
Detected by Pingoru
May 13, 2022, 01:48 PM UTC

Affected components

Playbooks North America Region

Update timeline

  1. investigating May 13, 2022, 01:48 PM UTC

    We are investigating reports that users on the CA1 pode are unable to connect calls. We will update this page as soon as further information is available.

  2. resolved May 13, 2022, 04:35 PM UTC

    We have identified the issue that users on the CA1 pods were unable to connect calls as a result of a misconfiguration of DNS records, and are happy to report that the incident has been fully resolved, all systems are working as expected.