InsideSales experienced a minor incident on May 23, 2022 affecting Playbooks North America Region, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 23, 2022, 05:29 PM UTC
We are aware that some users in North America may be experiencing issues with agents not being able to receive inbound calls. We are investigating the cause and will post further updates through this forum.
- monitoring May 23, 2022, 08:00 PM UTC
Our team has received positive results for inbound calls being performed effectively and we have not been able to detect any further issues at this time. We will continue to monitor the services to ensure all is working as expected.
- resolved May 23, 2022, 09:28 PM UTC
Our team confirmed that the server that places calls had a temporary problem, and is now working as intended. We also received positive results for inbound calls being performed effectively and we have not been able to detect any further issues at this time.