InsideSales experienced a notice incident on August 19, 2022 affecting Playbooks Asia Pacific Region and Playbooks EU Region and 1 more component, lasting 18h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2022, 07:12 PM UTC
We are currently investigating reports of call synchronization and are working to identify the source of the issue reported. We will provide further updates as they become available.
- monitoring Aug 19, 2022, 08:43 PM UTC
As of 20:15 UTC, we implemented a solution for the issue related to call synchronization. Call details are now appearing within the backend database. Please validate the fix on your end and notify us if you experience any further trouble. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
- resolved Aug 20, 2022, 02:08 PM UTC
As of August 19th 20:15 UTC, we implemented a solution for the issue related to call synchronization. Call details are now appearing within the backend database. Please validate the fix on your end and notify us if you experience any further trouble. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.