InsideSales incident
Playbooks users on different pods may be experiencing issues dispositioning calls
InsideSales experienced a minor incident on September 19, 2022 affecting Playbooks North America Region, lasting 22h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2022, 08:10 PM UTC
We are investigating reports that some users may not be able to disposition calls. At the moment, the Infrastructure Team is able to unblock any users experiencing the issue while it is investigated. If you are experiencing this issue, please reach out to Playbooks Support and provide the list of users experiencing the issue. We will update this page with additional information as it becomes available.
- monitoring Sep 19, 2022, 10:59 PM UTC
As of 22:30 UTC, we implemented a solution for the issue related to call dispositions. Errors when saving the disposition will not be experienced, except on rare occasions when dispositioning ad-hoc calls. Please validate the fix on your end and notify us if you experience any further issues. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
- resolved Sep 20, 2022, 06:49 PM UTC
Our team has confirmed that the process of disposition calls is now working as intended. No further issues have been observed or reported. Please contact Playbooks Support Team if any other issue is identified.