InsideSales incident

Issues on outbound calls for small number of clients

Major Resolved View vendor source →

InsideSales experienced a major incident on September 21, 2022 affecting Playbooks North America Region, lasting 5h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2022, 03:32 PM UTC
Resolved
Sep 21, 2022, 09:07 PM UTC
Duration
5h 34m
Detected by Pingoru
Sep 21, 2022, 03:32 PM UTC

Affected components

Playbooks North America Region

Update timeline

  1. investigating Sep 21, 2022, 03:32 PM UTC

    A small number of clients have reported a "Failed to start call" banner appearing when attempting to place an outbound call. We are investigating this issue and will report updates through the StatusPage

  2. investigating Sep 21, 2022, 03:35 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 21, 2022, 04:39 PM UTC

    Service returned to normal and we are monitoring the issue.

  4. resolved Sep 21, 2022, 09:07 PM UTC

    Our team has confirmed that the server had a temporary issue and is now working as expected. We've also been able to make calls and haven't observed any other issues so far. Please contact the Playbooks Support Team if you are still facing any issues.