InsideSales incident
Playbooks - North America Accessibility performance degradation
InsideSales experienced a minor incident on September 28, 2022 affecting Playbooks North America Region, lasting 3d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 28, 2022, 06:27 PM UTC
We are aware that a limited number of users in North America may be experiencing issues accessing Playbooks. We have identified the problem and are implementing a resolution.
- monitoring Sep 28, 2022, 07:52 PM UTC
We have identified the issue to be affecting a limited number of users that are using the 1.3071.13 version of the Playbook Chrome extension. In order to resolve the issue, users are advised to upgrade to the latest version (1.3071.14) of the extension following the article below: https://support.playbooks.aurea.com/hc/en-us/articles/7850579125522-How-to-verify-the-Playbooks-extension-is-updated Should you experience any further issues, please use the support portal to log a support ticket.
- monitoring Sep 28, 2022, 09:50 PM UTC
All users are advised to upgrade to the latest version (1.3071.14) of the extension following the article below: https://support.playbooks.aurea.com/hc/en-us/articles/7850579125522-How-to-verify-the-Playbooks-extension-is-updated As users move to the new version, we will see overall improved performance. Should you experience any further issues, please use the support portal to log a support ticket.
- resolved Oct 02, 2022, 02:27 PM UTC
Dear Customer, After monitoring our systems, we are now confident to say that this incident is resolved! Thank you for your patience!