InsideSales incident

Playbooks North America Region not loading

Critical Resolved View vendor source →

InsideSales experienced a critical incident on October 18, 2022 affecting Playbooks North America Region, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2022, 12:58 PM UTC
Resolved
Oct 18, 2022, 01:57 PM UTC
Duration
59m
Detected by Pingoru
Oct 18, 2022, 12:58 PM UTC

Affected components

Playbooks North America Region

Update timeline

  1. investigating Oct 18, 2022, 12:58 PM UTC

    We have been notified of an outage affecting some customers in the North America Region. We are working to diagnose the issue and will provide further updates as they become available. We apologize for any impact caused to your operations and thank you for your continued patience.

  2. monitoring Oct 18, 2022, 01:28 PM UTC

    After restarting the affected services, the product is working as expected. We will continue monitoring the behavior of the app to ensure the outage does not reoccur and address the underlying causes. Thank you for your continued patience.

  3. resolved Oct 18, 2022, 01:57 PM UTC

    Our Infrastructures Team has verified that the issue has now been resolved. We will continue working to prevent the issue from reoccurring in the future. We once again thank you for your patience and apologize for the inconvenience.