InsideSales incident

Playbooks - North America - Outbound calls "Unable to connect"

Major Resolved View vendor source →

InsideSales experienced a major incident on January 18, 2023 affecting Playbooks North America Region, lasting 17h 16m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2023, 05:46 PM UTC
Resolved
Jan 19, 2023, 11:02 AM UTC
Duration
17h 16m
Detected by Pingoru
Jan 18, 2023, 05:46 PM UTC

Affected components

Playbooks North America Region

Update timeline

  1. identified Jan 18, 2023, 05:46 PM UTC

    We have identified an issue related to outbound calls, with certain North America customers reporting an “unable to connect” message. We are actively investigating the issue and will provide further updates as they become available.

  2. monitoring Jan 19, 2023, 06:23 AM UTC

    Our Infrastructure team has implemented a fix for the outbound calling issues reported. We are actively monitoring the situation, but we can no longer internally reproduce the issue identified.

  3. resolved Jan 19, 2023, 11:02 AM UTC

    This incident has been resolved.