InsideSales experienced a minor incident on February 17, 2023 affecting Playbooks Asia Pacific Region and Playbooks EU Region and 1 more component, lasting 2d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2023, 03:08 PM UTC
We are currently investigating the issue relating to the synchronization of activities from the CRM, and are working to identify the source of the issue reported. We highly appreciate your patience, and will provide further updates as they become available.
- monitoring Feb 17, 2023, 04:14 PM UTC
As of 16:10 UTC, we implemented a potential solution for the issue related to the synchronization of activities from the CRM. We have applied the fix to the affected components, and we can no longer reproduce the issue identified. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
- monitoring Feb 20, 2023, 06:36 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 20, 2023, 06:49 AM UTC
All issues related to the synchronization of activities from the CRM are confirmed to be resolved. The root cause has been identified and a permanent fix is currently being implemented to prevent this from happening again. Please accept our apologies for any inconvenience or difficulty you may have experienced.