InsideSales experienced a major incident on April 26, 2023 affecting Playbooks EU Region and Playbooks North America Region, lasting 4h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 26, 2023, 02:56 PM UTC
We are aware of an issue affecting some customers trying to place outbound calls. We also have reports of issues with inbound calls for some other customers. Our team is investigating the issue and will update this page as soon as we have more precisions on the scope.
- resolved Apr 26, 2023, 07:35 PM UTC
As of 18:51 UTC, we implemented a potential solution for the issue related to the Inbound and outbound calls. We have implemented a fix for an issue that was affecting the backend and thus, the ability to place and receive calls. At this moment, we can no longer reproduce the issue identified. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.