InsideSales incident

Issue with enrollment robot on US-East zone

Major Resolved View vendor source →

InsideSales experienced a major incident on May 3, 2023 affecting Playbooks North America Region, lasting 4d 21h. The incident has been resolved; the full update timeline is below.

Started
May 03, 2023, 02:50 PM UTC
Resolved
May 08, 2023, 12:12 PM UTC
Duration
4d 21h
Detected by Pingoru
May 03, 2023, 02:50 PM UTC

Affected components

Playbooks North America Region

Update timeline

  1. identified May 03, 2023, 02:50 PM UTC

    We have identified an issue with enrollment robots that have been ongoing for a couple of hours. This issue is affecting the US-east zone and our team is working on a fix.

  2. monitoring May 04, 2023, 10:08 AM UTC

    A fix for the issue was implemented and at this moment, we can see that the robots are running as intended for the affected tenants. The issue is under monitoring for the next hours. Please contact support if you encounter any further trouble. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.

  3. monitoring May 08, 2023, 12:11 PM UTC

    After monitoring our systems, we are now confident to say that this issue is resolved. Thank you for your patience!

  4. resolved May 08, 2023, 12:12 PM UTC

    This incident has been resolved.