InsideSales incident
Log in issues in Playboooks app and manager portal
InsideSales experienced a notice incident on July 20, 2023 affecting Playbooks Asia Pacific Region and Playbooks EU Region and 1 more component, lasting 5h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2023, 07:36 AM UTC
We are investigating an intermittent issue preventing users from login into the Playbooks app (Chrome plugin) and the Playbooks Manager Portal (https://playbooksmanager.insidesales.com). Users receive the following error: "Unable to log in: An error occurred, please try again.". We will provide further updates shortly and thank you for your patience and understanding.
- monitoring Jul 20, 2023, 08:30 AM UTC
The intermittent log in issues appear to be fixed and we could confirm that customers didn't experience any failure to log in in the last 45 minutes. We will keep monitoring the situation and investigating the root cause until we are able to conclude that the incident is fully resolved. Please accept our apologies for the inconvenience during this short outage.
- monitoring Jul 20, 2023, 08:33 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 20, 2023, 01:22 PM UTC
We have received confirmation that this issue has been successfully addressed, and it should no longer affect any users. As always, please feel free to raise a ticket with Customer Support if you are experiencing any unexpected behavior.