InsideSales incident
Inbound call issues for some US East 1a based clients
InsideSales experienced a notice incident on January 18, 2022 affecting Playbooks North America Region, lasting 15h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 18, 2022, 05:26 PM UTC
We are aware that some clients based within the US East 1a region may be experiencing issues with inbound calls. We are currently investigating this and will post further updates via this forum.
- monitoring Jan 18, 2022, 06:31 PM UTC
A fix has been implemented to resolve the inbound call issue that some users may have experienced. We continue to monitor performance and will update this forum should we become aware of any degradation in service. Should you experience issues outside of this scope then please raise a problem ticket in the normal way.
- identified Jan 18, 2022, 10:31 PM UTC
At this time we have identified additional causes of the problem and are working to implement a fix for it. We will update this page and any active support tickets when this work is complete and keep monitoring the situation thereafter. Thank you again for your patience.
- monitoring Jan 18, 2022, 11:41 PM UTC
A fix has been implemented to resolve all call issues that some users may have experienced. We continue to monitor performance and will update this forum should we become aware of any degradation in service. Should you experience issues outside of this scope then please report such problems via a support ticket as per the normal procedure.
- resolved Jan 19, 2022, 08:42 AM UTC
This issue has been resolved.