InsideSales Outage History

InsideSales had 2 outages in the last 2 years totaling 28h 46m of downtime — averaging 0.1 incidents per month.

There were 2 InsideSales outages since May 30, 2024 totaling 28h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.insidesales.com

Critical October 20, 2025

AWS Degraded – Multiple Services in US-East-1 Region

Detected by Pingoru: Oct 20, 2025, 11:13 AM UTC
Resolved: Oct 20, 2025, 11:16 PM UTC
Duration: 12h 3m

Affected: Playbooks Global RegionPlaybooks North America Region

Timeline · 2 updates

identified Oct 20, 2025, 11:13 AM UTC

AWS has confirmed increased error rates and latencies affecting multiple services in the US-EAST-1 region. The incident is currently classified as "Degraded" by AWS. You may experience slowness, timeouts, or trouble accessing some parts of platform and services. We're closely monitoring the situation and will keep you updated as AWS provides more information.
resolved Oct 20, 2025, 11:16 PM UTC

AWS has confirmed that the outage in the US-EAST-1 region has now been resolved, and all services are operational.

Read the full incident report →

Minor June 24, 2024

Unable to send emails in Playbooks when using Office365

Detected by Pingoru: Jun 24, 2024, 08:47 PM UTC
Resolved: Jun 25, 2024, 01:31 PM UTC
Duration: 16h 43m

Affected: Playbooks Asia Pacific RegionPlaybooks EU RegionPlaybooks Global RegionPlaybooks North America Region

Timeline · 3 updates

identified Jun 24, 2024, 08:47 PM UTC

We are aware of an issue preventing Playbooks customers from manually sending emails that contain attachments when using Office365 as their email provider. We have identified the root cause of the problem and will be providing a fix for this.
monitoring Jun 25, 2024, 08:00 AM UTC

A fix for this issue has been implemented. We are monitoring the results.
resolved Jun 25, 2024, 01:31 PM UTC

The fix for the issue affecting emails with attachments sent from O365 has been deployed. Please reach out to our Customer Support team if you require further assistance; we will be happy to help.

Read the full incident report →