InsideSales incident

Unable to send emails in Playbooks when using Office365

Minor Resolved View vendor source →

InsideSales experienced a minor incident on May 30, 2024 affecting Playbooks Asia Pacific Region and Playbooks EU Region and 1 more component, lasting 18d. The incident has been resolved; the full update timeline is below.

Started
May 30, 2024, 03:05 PM UTC
Resolved
Jun 17, 2024, 04:01 PM UTC
Duration
18d
Detected by Pingoru
May 30, 2024, 03:05 PM UTC

Affected components

Playbooks Asia Pacific RegionPlaybooks EU RegionPlaybooks Global RegionPlaybooks North America Region

Update timeline

  1. identified May 30, 2024, 03:05 PM UTC

    We are aware of an issue preventing Playbooks customers from manually sending emails when using Office365 as their email provider. We have identified the root cause of the problem and will be deploying a fix before the end of the next week.

  2. monitoring Jun 17, 2024, 10:01 AM UTC

    We have implemented a fix for the issue and are now monitoring the results. We sincerely apologize for the inconvenience.

  3. resolved Jun 17, 2024, 04:01 PM UTC

    The issue with ad-hoc email sending via Office365 has been confirmed as resolved. In case further issues are experienced, please reach out to the support team.