InsideSales incident

Unable to send emails in Playbooks when using Office365

Minor Resolved View vendor source →

InsideSales experienced a minor incident on June 24, 2024 affecting Playbooks Asia Pacific Region and Playbooks EU Region and 1 more component, lasting 16h 43m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2024, 08:47 PM UTC
Resolved
Jun 25, 2024, 01:31 PM UTC
Duration
16h 43m
Detected by Pingoru
Jun 24, 2024, 08:47 PM UTC

Affected components

Playbooks Asia Pacific RegionPlaybooks EU RegionPlaybooks Global RegionPlaybooks North America Region

Update timeline

  1. identified Jun 24, 2024, 08:47 PM UTC

    We are aware of an issue preventing Playbooks customers from manually sending emails that contain attachments when using Office365 as their email provider. We have identified the root cause of the problem and will be providing a fix for this.

  2. monitoring Jun 25, 2024, 08:00 AM UTC

    A fix for this issue has been implemented. We are monitoring the results.

  3. resolved Jun 25, 2024, 01:31 PM UTC

    The fix for the issue affecting emails with attachments sent from O365 has been deployed. Please reach out to our Customer Support team if you require further assistance; we will be happy to help.