inSided incident

[EU + US communities] Audience Dashboard is not showing accurate data since around the 11th of August

Major Resolved View vendor source →

inSided experienced a major incident on August 14, 2023 affecting Reporting & Analytics and Reporting & Analytics, lasting 19h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2023, 02:26 PM UTC
Resolved
Aug 15, 2023, 09:38 AM UTC
Duration
19h 11m
Detected by Pingoru
Aug 14, 2023, 02:26 PM UTC

Affected components

Reporting & AnalyticsReporting & Analytics

Update timeline

  1. investigating Aug 14, 2023, 02:26 PM UTC

    We are currently investigating the issue.

  2. investigating Aug 14, 2023, 03:05 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 14, 2023, 03:12 PM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 14, 2023, 08:37 PM UTC

    We are still investigating the issue.

  5. resolved Aug 15, 2023, 09:38 AM UTC

    We have traced the source of the issue which has been resolved, however, the missing data will not be recoverable as no events (or very few) were registered between the 11th of August and the 14th of August. We apologise for the trouble caused by this.