inSided incident
[US Communities] - Inaccuracies in the Engagement Dashboard data
inSided experienced a minor incident on October 19, 2023 affecting Reporting & Analytics, lasting 5d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Reporting & Analytics
Update timeline
- investigating Oct 19, 2023, 12:57 PM UTC
We are currently investigating an issue with the Salesforce Engagement Dashboards where it no longer seems to be displaying the correct number of active customers. This issue seems to be affecting US communities only, we will update here when we have further information on this.
- identified Oct 23, 2023, 07:14 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 24, 2023, 12:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 24, 2023, 02:27 PM UTC
This issue has been resolved and all affected dashboards should be showing the correct data.